Privacy Policy

Privacy Policy

Effective Date: September 1, 2026
Last Updated: September 5, 2026


Welcome to Vincoo.
This Privacy Policy explains how MoodMesh Limited ("Vincoo," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you use the Vincoo mobile application, website, and related services (collectively, the "Service").
Vincoo is an interest-based social community where you discover your circle, join events, and meet people who share your interests in real life.
Please read this Privacy Policy carefully to understand how we handle your information.

  1. Information We Collect
    The information we collect depends on how you use Vincoo, the features you choose to use, your device settings, and the permissions you grant.
    1.1 Information You Provide to Us
    1.1.1 Account Information
    When you create or manage a Vincoo account, we may collect information such as:

  • Nickname or username;

  • Age or date of birth;

  • Gender;

  • Profile photo;

  • Login and authentication information;

  • Information received from a third-party login provider when you choose to use one.
    1.1.2 Profile Information
    You may choose to provide additional information to personalize your profile, including:

  • Bio or personal introduction;

  • Interests;

  • Personality and lifestyle tags;

  • Communities you join or follow;

  • Other profile information you choose to make available.
    1.1.3 Content You Create
    We collect content that you create, upload, share, or interact with through Vincoo, including:

  • Posts;

  • Photos and videos;

  • Comments and replies;

  • Reactions and likes;

  • Other content you choose to share.
    1.1.4 Messages and Communications
    When you use messaging features, we may process information including:

  • Message content;

  • Sender and recipient information;

  • Timestamps;

  • Delivery and read status;

  • Photos, videos, or other attachments.
    We process communications as necessary to provide messaging functionality, maintain the safety and integrity of the Service, respond to reports, and comply with applicable law.
    1.1.5 Reports and Support Requests
    If you report another user, appeal a moderation decision, contact customer support, or otherwise communicate with us, we may collect:

  • Information you submit;

  • Relevant account or Content information;

  • Screenshots or attachments;

  • Communications with our support team;

  • Information necessary to investigate and respond to your request.
    1.2 Information We Collect Automatically
    When you use Vincoo, we may automatically collect certain technical and activity information.
    1.2.1 Device and Technical Information
    This may include:

  • Device model;

  • Operating system and version;

  • App version;

  • Device or app identifiers;

  • Language and region settings;

  • IP address;

  • Network type;

  • Time zone;

  • Other technical information necessary to operate and secure the Service.
    1.2.2 Usage and Activity Information
    We may collect information about how you use Vincoo, including:

  • Features and pages you use;

  • Communities you view or join;

  • Posts or profiles you view;

  • Likes, comments, follows, and other interactions;

  • Search and discovery activity;

  • Session duration;

  • Referral or acquisition information;

  • App performance information;

  • Crash and diagnostic data.
    1.2.3 Analytics and Attribution Information
    We may use analytics and attribution technologies to understand how users discover and use Vincoo and to measure product performance.
    Depending on the technologies used and the permissions you grant, this information may include:

  • App events;

  • Device information;

  • App installation or launch information;

  • Registration events;

  • Usage information;

  • Advertising or device identifiers, where permitted.
    1.3 Location Information
    Depending on the features available in the Service, your device settings, and the permissions you grant, we may collect location information, including:

  • Precise location, such as GPS coordinates;

  • Approximate location, such as city, region, or location derived from network information.
    Where applicable, we may use location information to:

  • Provide location-related features;

  • Personalize Content or recommendations based on your general area;

  • Determine regional or location-relevant information;

  • Detect fraud, abuse, or suspicious activity where appropriate.
    We do not display your precise GPS coordinates to other users.
    You can change or revoke Vincoo's access to your device location through your operating system settings. Features that depend on location may become unavailable or less accurate if location access is disabled.

  1. How We Use Your Information
    We use personal information to provide, operate, maintain, personalize, improve, and protect Vincoo.
    2.1 Provide and Manage the Service
    We may use your information to:

  • Create, authenticate, and manage your account;

  • Provide profiles, posts, communities, messaging, following, and other social features;

  • Deliver Content and communications;

  • Maintain account and Service functionality;

  • Provide customer support;

  • Send important service, account, safety, and security communications.
    2.2 Personalization and Recommendations
    We may use information such as your:

  • Profile information;

  • Selected interests and tags;

  • Communities;

  • Content activity;

  • Likes and follows;

  • Interaction history;

  • Location, where permitted and applicable;

  • Other activity within Vincoo;

  • personalize your experience.
    This information may help us:

  • Personalize your feed and discovery experience;

  • Recommend posts you may enjoy;

  • Recommend communities that may match your interests;

  • Recommend topics you may want to explore;

  • Recommend people with whom you may share interests or communities.
    Recommendations may be generated using automated systems.
    We do not guarantee that recommendations will always accurately reflect your interests or preferences.
    2.3 Safety, Moderation, and Support
    We may use a combination of automated systems, user reports, and human review to help identify Content or activity that may violate our Terms of Service, Community Guidelines, or applicable law.
    For these purposes, we may process:

  • Public Content;

  • Account and profile information;

  • Interaction patterns;

  • Reports submitted by users;

  • Relevant communications or Content associated with a safety report;

  • Technical and security information.
    We may use this information to:

  • Detect spam, fake accounts, scams, fraud, harassment, prohibited Content, and other abusive activity;

  • Moderate Content;

  • Investigate reports and appeals;

  • Prevent fraud and misuse;

  • Protect users and the integrity of the Service;

  • Enforce our Terms of Service and Community Guidelines;

  • Respond to customer support and safety requests.
    2.4 Analytics and Product Improvement
    We may use information to:

  • Understand how users interact with Vincoo;

  • Measure product usage and performance;

  • Analyze feature engagement;

  • Identify technical issues;

  • Improve functionality, usability, reliability, and user experience;

  • Evaluate how users discover and access the Service.
    2.5 Legal, Compliance, and Security Purposes
    We may use information to:

  • Prevent unauthorized access or misuse;

  • Protect the security and integrity of Vincoo;

  • Investigate suspected unlawful activity;

  • Establish, exercise, or defend legal claims;

  • Comply with applicable laws, regulations, and lawful requests.

  1. How We Disclose Information
    We disclose personal information only as described in this Privacy Policy or as otherwise disclosed to you at the time of collection.
    3.1 Information Visible to Other Users
    Depending on your profile settings and how you use Vincoo, other users may be able to see information such as:

  • Your nickname;

  • Profile photo;

  • Bio;

  • Interests and profile tags;

  • Communities;

  • Public posts and Content;

  • Likes, comments, follows, and other public interactions;

  • Other information you choose to make public.
    Please consider carefully what information you choose to share publicly.
    3.2 Service Providers
    We may provide necessary information to companies that help us operate and support Vincoo, including providers of:

  • Cloud hosting and storage;

  • Content delivery;

  • Push notifications;

  • Analytics;

  • Crash reporting and diagnostics;

  • Content moderation;

  • Fraud prevention and security;

  • Authentication;

  • Customer support;

  • Other technical infrastructure.
    These providers may process information only as necessary to provide services to us and subject to appropriate contractual or legal obligations.
    3.3 Legal and Safety Disclosures
    We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or valid legal process;

  • Respond to lawful requests from authorities;

  • Investigate fraud, abuse, or unlawful activity;

  • Protect the rights, property, or safety of Vincoo, our users, or others;

  • Establish, exercise, or defend legal claims.
    3.4 Business Transactions
    If Vincoo or its business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

  1. Your Choices and Privacy Rights
    You can manage certain information and permissions directly through Vincoo or your device settings.
    4.1 Device Permissions
    Depending on the features you use, Vincoo may request access to:

  • Camera;

  • Photo library;

  • Location;

  • Notifications;

  • Other device capabilities necessary to provide specific features.
    You can manage most device permissions through your operating system settings.
    If you disable a permission, Vincoo will continue to provide features that do not require that permission, although certain related functionality may become limited or unavailable.
    4.2 Tracking Choices
    Where applicable law or platform rules require permission before certain tracking activities, we will request the required permission before engaging in those activities.
    If you decline tracking permission, you can continue using Vincoo, although certain analytics, advertising, or attribution capabilities may be limited.
    We do not use alternative identifiers or device fingerprinting to circumvent a user's tracking permission choice.
    4.3 Access, Correction, Deletion, and Other Privacy Rights
    Depending on your location and applicable law, you may have the right to:

  • Access personal information we hold about you;

  • Correct inaccurate information;

  • Delete personal information;

  • Obtain a copy of certain personal information;

  • Withdraw consent where processing is based on consent;

  • Object to or restrict certain processing;

  • Opt out of certain advertising, sale, or sharing activities where applicable;

  • Submit a complaint to an appropriate data protection authority.
    These rights may be subject to legal limitations and verification requirements.
    To exercise an applicable privacy right, contact us at:
    Vincoo_contact@mooeh.com
    We may need to verify your identity before completing certain requests.

  1. Data Retention and Deletion
    5.1 Data Retention
    We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Service;

  • Maintain your account;

  • Fulfill the purposes for which the information was collected;

  • Maintain security and prevent abuse;

  • Resolve disputes;

  • Enforce our agreements;

  • Comply with legal obligations.
    Retention periods may vary depending on:

  • The type of information;

  • The purpose for which it is processed;

  • Security and fraud-prevention requirements;

  • Applicable legal requirements.
    When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it.
    Certain information may remain for a limited period in backups, security records, fraud-prevention systems, or other systems where retention is reasonably necessary or legally required.
    5.2 Account and Data Deletion
    You may initiate deletion of your Vincoo account through the account settings available in the App.
    Deleting your account initiates deletion of the account and personal information associated with it, including your profile and User Content, subject to applicable legal and technical exceptions.
    We may retain certain information where reasonably necessary to:

  • Comply with legal obligations;

  • Prevent fraud or abuse;

  • Protect users and platform security;

  • Resolve disputes;

  • Enforce our Terms;

  • Establish or defend legal claims.
    Where deletion requires processing time, we may retain information temporarily while completing the deletion request.
    We may also retain de-identified or aggregated information that can no longer reasonably be linked to you.

  1. Legal Bases for Processing
    Where applicable data protection law requires us to identify a legal basis for processing personal information, we rely on one or more of the following, depending on the circumstances:

  • Performance of a contract: when processing is necessary to provide the Service you request;

  • Consent: when you voluntarily provide permission, such as for certain device permissions;

  • Legitimate interests: where reasonably necessary to operate, improve, secure, and protect Vincoo and where those interests are not overridden by your rights;

  • Legal obligations: where processing is necessary to comply with applicable law;

  • Protection of users and others: where processing is necessary to address serious safety or security risks as permitted by law.
    Where processing is based on consent, you may withdraw that consent where applicable.

  1. Data Security
    We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
    These safeguards may include:

  • Encryption;

  • Access controls;

  • Authentication measures;

  • Monitoring and risk detection;

  • Security testing;

  • Restricted internal access to personal information.
    However, no internet service or method of electronic storage can guarantee absolute security.
    You are also responsible for protecting your account credentials, passwords, and verification codes and should not share them with others.

  1. International Data Transfers
    Vincoo may use service providers or infrastructure located in countries other than the country where you live.
    As a result, personal information may be processed or stored in other jurisdictions.
    Where required by applicable law, we use appropriate legal and contractual safeguards for international transfers of personal information.

  2. Third-Party Services and Links
    Vincoo may contain links to, integrate with, or rely on third-party products or services.
    Examples may include authentication providers, analytics tools, infrastructure providers, or other services used to support Vincoo.
    Where third parties independently determine how personal information is processed, their handling of that information may be governed by their own privacy policies and terms.
    We encourage you to review the privacy practices of third-party services you choose to use.

  3. Children's Privacy
    Vincoo is intended only for individuals who are at least 18 years old.
    People under 18 may not create an account or use the Service.
    We do not knowingly collect personal information from individuals under 18.
    If we learn that an account belongs to a person under 18, we may take steps to remove the account and associated personal information in accordance with applicable law.
    If you believe that a person under 18 is using Vincoo, please contact us.

  4. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in:

  • Our products or features;

  • Our data practices;

  • Technology;

  • Legal or regulatory requirements;

  • Other operational needs.
    The Last Updated date at the top of this Privacy Policy indicates when it was most recently revised.
    If we make material changes, we may provide additional notice through the App, email, a pop-up notice, or another appropriate method.
    Where required by applicable law, we will obtain consent before applying material changes to certain data practices.

  1. Contact Us
    If you have questions, concerns, or requests regarding this Privacy Policy or Vincoo's privacy practices, please contact us:
    Vincoo
    Operated by: MoodMesh Limited
    Privacy Contact: Vincoo_contact@mooeh.com

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