Privacy Policy

Welcome to Vincoo.
This Privacy Policy explains how MoodMesh Limited ("Vincoo", "we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you use the Vincoo mobile application, website, and related services (collectively, the "Service").
Vincoo is an interest-based social community where users can discover content, join communities, share everyday moments, interact with others, and connect through shared interests.
Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect
   The information we collect depends on how you use Vincoo, the features you choose to use, your device settings, and the permissions you grant.
   A. Information You Provide to Us
   Account Information
   When you create or manage a Vincoo account, we may collect information such as:

• Nickname or username;

• Age or date of birth;

• Gender;

• Profile photo;

• Login and authentication information;

• Information received from a third-party login provider when you choose to use one.
  Profile Information
  You may choose to provide additional information to personalize your profile, including:

• Bio or personal introduction;

• Interests;

• Personality and lifestyle tags;

• Communities you join or follow;

• Other profile information you choose to make available.
  Content You Create
  We collect content that you create, upload, send, or interact with through Vincoo, including:

• Posts;

• Photos and videos;

• Comments and replies;

• Reactions and likes;

• Other content you choose to share.
  Messages and Communications
  When you use messaging features, we may process information including:

• Message content;

• Sender and recipient information;

• Timestamps;

• Delivery and read status;

• Photos, videos, or other attachments.
  We process communications as necessary to provide messaging functionality, maintain the safety and integrity of the Service, respond to reports, and comply with applicable law.
  Reports and Support Requests
  If you report another user, appeal a moderation decision, contact customer support, or otherwise communicate with us, we may collect:

• The information you submit;

• Relevant account or Content information;

• Screenshots or attachments;

• Communications with our support team;

• Information necessary to investigate and respond to the request.

2. Information We Collect Automatically
   When you use Vincoo, we may automatically collect certain technical and activity information.
   Device and Technical Information
   This may include:

• Device model;

• Operating system and version;

• App version;

• Device or app identifiers;

• Language and region settings;

• IP address;

• Network type;

• Time zone;

• Other technical information necessary to operate and secure the Service.
  Usage and Activity Information
  We may collect information about how you use Vincoo, including:

• Features and pages you use;

• Communities you view or join;

• Posts or profiles you view;

• Likes, comments, follows, and other interactions;

• Search and discovery activity;

• Session duration;

• Referral or acquisition information;

• App performance information;

• Crash and diagnostic data.
  We use this information to operate the Service, personalize recommendations, measure performance, improve features, and protect the platform.

3. Location Information
   Vincoo may use location information to provide local discovery features.
   Depending on your device settings and the permissions you grant, we may collect:

• Precise location, such as GPS coordinates;

• Approximate location, such as city, region, or location derived from network information.
  We may use location information to:

• Show locally relevant Content;

• Recommend nearby communities;

• Support local discovery;

• Personalize recommendations based on your area;

• Protect against fraud, abuse, or suspicious activity where appropriate.
  We do not display your precise GPS coordinates to other users.
  You can change or revoke Vincoo's access to your device location through your operating system settings. Some location-based features may become unavailable or less accurate if location access is disabled.

4. How We Use Your Information
   We use personal information to provide, operate, maintain, personalize, and protect Vincoo.
   This includes using information to:

• Create, authenticate, and manage your account;

• Provide profiles, posts, communities, messaging, following, and other social features;

• Deliver Content and communications;

• Personalize your feed and discovery experience;

• Recommend Content, communities, topics, and users that may be relevant to you;

• Provide local and location-based features;

• Understand how users interact with Vincoo;

• Improve product features, usability, performance, and reliability;

• Detect spam, fake accounts, scams, fraud, harassment, prohibited Content, and other abusive activity;

• Moderate Content and enforce our Terms of Service and Community Guidelines;

• Investigate reports and appeals;

• Provide customer support;

• Send important service, account, safety, and security communications;

• Protect the security and integrity of Vincoo;

• Prevent unauthorized access and misuse;

• Establish, exercise, or defend legal claims;

• Comply with applicable laws and lawful requests.

5. Personalized Recommendations
   Vincoo may use information such as your:

• Profile information;

• Selected interests and tags;

• Communities;

• Content activity;

• Likes and follows;

• Interaction history;

• Location, where permitted;

• Other activity within Vincoo
  to personalize your experience.
  For example, this information may help us recommend:

• Posts you may enjoy;

• Communities that may match your interests;

• Topics you may want to explore; and

• People with whom you may share interests or communities.
  Recommendations may be generated using automated systems.
  We do not guarantee that recommendations will always accurately reflect your interests or preferences.

6. Content Moderation and Safety
   We may use a combination of automated systems, user reports, and human review to help identify Content or activity that may violate our Terms of Service, Community Guidelines, or applicable law.
   Depending on the circumstances, we may process:

• Public Content;

• Account and profile information;

• Interaction patterns;

• Reports submitted by users;

• Relevant communications or Content associated with a safety report;

• Technical and security information.
  We use this information to investigate abuse, protect users, prevent fraud, enforce platform rules, and maintain the safety and integrity of Vincoo.

7. How We Disclose Information
   We disclose personal information only as described in this Privacy Policy or as otherwise disclosed to you at the time of collection.
   A. Information Visible to Other Users
   Depending on your profile settings and how you use Vincoo, other users may be able to see information such as:

• Your nickname;

• Profile photo;

• Bio;

• Interests and profile tags;

• Communities;

• Public posts and Content;

• Likes, comments, follows, and other public interactions;

• Other information you choose to make public.
  Please consider carefully what information you choose to share publicly.
  B. Service Providers
  We may provide necessary information to companies that help us operate Vincoo, such as providers of:

• Cloud hosting and storage;

• Content delivery;

• Push notifications;

• Analytics;

• Crash reporting and diagnostics;

• Content moderation;

• Fraud prevention and security;

• Authentication;

• Customer support;

• Other technical infrastructure.
  These providers are permitted to process information only as necessary to perform services for us and subject to appropriate contractual or legal obligations.
  C. Legal and Safety Disclosures
  We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or valid legal process;

• Respond to lawful requests from authorities;

• Investigate fraud, abuse, or unlawful activity;

• Protect the rights, property, or safety of Vincoo, our users, or others;

• Establish, exercise, or defend legal claims.
  D. Business Transactions
  If Vincoo or its business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Analytics, Attribution, and Tracking
   We may use analytics and attribution technologies to understand how users discover and use Vincoo, measure product performance, and improve our services.
   These technologies may process information such as:

• App events;

• Device information;

• App installation or launch information;

• Registration events;

• Usage information;

• Advertising or device identifiers where permitted.
  Where applicable law or platform rules require permission before certain tracking activities, we will request the required permission before engaging in those activities.
  If you decline a tracking permission, you can continue using Vincoo, although certain advertising or attribution capabilities may be limited.
  We do not use alternative identifiers or device fingerprinting to circumvent a user's tracking permission choice.

9. Device Permissions
   Certain Vincoo features may request access to device capabilities or information.
   Depending on the features you use, these may include:

• Camera;

• Photo library;

• Location;

• Notifications;

• Tracking permission, where applicable.
  You can manage most device permissions through your operating system settings.
  If you disable a permission, Vincoo will continue to provide features that do not require that permission, although certain related functionality may be limited or unavailable.

10. Data Retention
    We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Service;

• Maintain your account;

• Fulfill the purposes for which the information was collected;

• Maintain security and prevent abuse;

• Resolve disputes;

• Enforce our agreements;

• Comply with legal obligations.
  Retention periods may vary depending on the type of information, the purpose for which it is processed, and applicable legal requirements.
  When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it.
  Certain information may remain for a limited period in backups, security records, fraud-prevention systems, or other systems where retention is reasonably necessary or legally required.

11. Account and Data Deletion
    You may request deletion of your Vincoo account through:
    Me > Settings > Delete Account
    Deleting your account initiates deletion of the account and personal information associated with it, including your profile and User Content, subject to applicable legal and technical exceptions.
    We may retain certain information where reasonably necessary to:

• Comply with legal obligations;

• Prevent fraud or abuse;

• Protect users and platform security;

• Resolve disputes;

• Enforce our Terms;

• Establish or defend legal claims.
  Where deletion requires processing time, we may retain information temporarily while completing the deletion request.
  We may also retain de-identified or aggregated information that can no longer reasonably be linked to you.

12. Your Choices and Privacy Rights
    You can manage certain information directly through Vincoo or your device settings.
    Depending on your location and applicable law, your privacy rights may include the right to:

• Access personal information we hold about you;

• Correct inaccurate information;

• Delete personal information;

• Obtain a copy of certain personal information;

• Withdraw consent where processing is based on consent;

• Object to or restrict certain processing;

• Opt out of certain advertising, sale, or sharing activities where applicable; and

• Submit a complaint to an appropriate data protection authority.
  These rights may be subject to legal limitations and verification requirements.
  To exercise an applicable privacy right, contact us at:
  Vincoo_contact@mooeh.com
  We may need to verify your identity before completing certain requests.

13. Legal Bases for Processing
    Where applicable data protection law requires us to identify a legal basis for processing personal information, we rely on one or more of the following, depending on the circumstances:

• Performance of a contract: when processing is necessary to provide the Service you request;

• Consent: when you voluntarily provide permission, such as for certain device permissions;

• Legitimate interests: where reasonably necessary to operate, improve, secure, and protect Vincoo and where those interests are not overridden by your rights;

• Legal obligations: where processing is necessary to comply with applicable law;

• Protection of users and others: where processing is necessary to address serious safety or security risks as permitted by law.
  Where processing is based on consent, you may withdraw that consent where applicable.

14. Data Security
    We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
    These safeguards may include:

• Encryption;

• Access controls;

• Authentication measures;

• Monitoring and risk detection;

• Security testing;

• Restricted internal access to personal information.
  However, no internet service or method of electronic storage can guarantee absolute security.
  You are also responsible for protecting your account credentials, passwords, and verification codes and should not share them with others.

• International Data Transfers
  Vincoo may use service providers or infrastructure located in countries other than the country where you live.
  As a result, personal information may be processed or stored in other jurisdictions.
  Where required by applicable law, we use appropriate legal and contractual safeguards for international transfers of personal information.

• Third-Party Services
  Vincoo may contain links to, integrate with, or rely on third-party products or services.
  Examples may include authentication providers, analytics tools, infrastructure providers, or other services used to support Vincoo.
  Third parties may process information according to their own privacy policies where they independently determine how information is used.
  We encourage you to review the privacy practices of third-party services you choose to use.

• Children's Privacy
  Vincoo is intended only for individuals who are at least 18 years old.
  People under 18 may not create an account or use the Service.
  We do not knowingly collect personal information from individuals under 18.
  If we learn that an account belongs to a person under 18, we may take steps to remove the account and associated personal information in accordance with applicable law.
  If you believe that a person under 18 is using Vincoo, please contact us.

• Changes to This Privacy Policy
  We may update this Privacy Policy from time to time to reflect changes in:

• Our products or features;

• Our data practices;

• Technology;

• Legal or regulatory requirements; or

• Other operational needs.
  The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised.
  If we make material changes, we may provide additional notice through the App, email, a pop-up notice, or another appropriate method.
  Where required by applicable law, we will obtain consent before applying material changes to certain data practices.

19. Contact Us
    If you have questions, concerns, or requests regarding this Privacy Policy or Vincoo's privacy practices, please contact us:
    Vincoo
    Operated by: MoodMesh Limited
    Privacy Contact: Vincoo_contact@mooeh.com